Many private investigators use case management systems (CMS) or case management software to manage information related to their cases, clients, and employees. Using systems such as PI DirectLink helps private eyes stay organized and operate their business more efficiently.
The more modern CMS tools are cloud-based (web-based), so access is available on any device with an internet connection. Cloud-based systems also protect against data loss in cases where a device is lost, or a hard drive fails. Following is our review of a CMS called PI DirectLink. The Tayva Group LLC created the product. However, CROSStrax acquired The Tayva Group.
What is PI DirectLink?
PI DirectLink is a secure, web-based case management system specifically for the investigation industry. The system provides case management tools that agencies can use to store and share case information, client records, employee records, reports, notes, images and videos, and more.
Overview of PI DirectLink System Features
Dashboard – The dashboard provides a quick snapshot of system activity. Users can see pending notes, a list of cases, and a calendar from the dashboard.
Cases – From the Cases drop-down menu, users can create a new case, view a list of all cases, and view a list of active cases. In addition, users can reopen a previously worked case. Case information includes subject details, photographs, vehicles, reports, videos, and more.
Client Access – A great feature that PI DirectlLInk provides is granting access to clients, employees, and subcontractors to facilitate communication about a case. This helps reduce back-and-forth email messages. As a result, it ensures that information remains in one central location instead of in multiple mailboxes and on multiple devices/PCs.
Client Lists – This feature allows you to view a list of current and former clients. PIDirectLink allows you to export information from the system to a spreadsheet, PDF, contact management system, or e-mail marketing program.
Employee Management – This feature allows P.I. agencies to record employee information within the system, including hire and termination dates, contact information, and license information. Agency managers and owners can make notes about employee performance and quickly prepare for an employee’s salary or performance review.
Vendor Management – Just like any company, investigation agencies deal with a variety of suppliers. The PIDirectLink helps private investigation agencies manage information related to vendors or subcontractors, including license information, copies of insurance certificates, and agreements.
Calendars and Scheduling – The calendar feature helps you manage your caseload more effectively. Use the scheduling feature to schedule cases for your employees and quickly see which cases are active. The calendar offers views by Day, Week, or Month. The calendar will display case assignments, off days, sick days, and vacation days.
Case Updates & Notes – Use this feature to enter notes related to a case at any time. Each note has the date, time, and name of the user who created it. When an investigator reopens a case, all previous case notes load automatically and are available for review.
Photos & Videos – This case system allows users to upload photos and videos of subjects. In addition, clients can log in to see photos or watch videos.
Investigative Reports – The system allows you to run reports stored for any case quickly.
Search Feature – The system has a helpful search feature that allows you to search across all information and data in the case management system. This is a great feature and can be a real-time-saver as the amount of data and info grows over time.
In addition to the features listed above, the following also have the following new features:
- Increase cloud storage capacity, improve speed, enhance system functionality, and improve look and feel
- A system calendar that will sync with external email applications such as Microsoft Outlook, Yahoo Mail, and Google Calendars
- Controlled viewing of Paid, Unpaid, Draft & Voided Invoices
- The print case and case sheet details PDF has a new design that provides users with a hard copy of the information they need in the field.
- A knowledge base and forum are now available to assist users with common questions and links to specific tutorial videos.
The signup process is simple and straightforward and takes less than two minutes to complete. To begin, go to www.pidirectlink.com and click on the “Start Free Trial” button.
A simple startup wizard walks you through the initial setup process. The wizard helps you upload a logo to customize the system for your company, set up a client, enter an employee, and add additional information.
The free trial is good for 30 days of free access. After the trial period, you can sign up for various plans ranging from $25 to $199 per month.
If you have problems with the system or need technical assistance, contact Support@pidirectlink.com. For more information about PI DirectLink, visit the website. Also, you may leave a comment below.
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