CROSStrax Case Management Tool for Private Investigators

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Crosstrax Case Management

This article provides an overview of CROSSTrax, a case management software tool for private investigators. First, I’ll provide a general overview of the private investigator software features. Then, I’ll explain how much it costs, how to sign up and where you can learn more.

General Overview

CROSStrax is a cloud-based case management and customer relationship (CRM) tool designed specifically for investigation businesses. The tool helps streamline the process of managing investigation cases, client and employee information, and much more. Using the system will help you operate your business more efficiently, save time and reduce costs.

Features

Media Storage

The system allows you to store all of the documents, images, video and audio files associated with each case. This makes it easy to manage all of your digital evidence in one, centralized and secure location.

Employee / Investigator Database

Use the system to maintain information on all of your company’s employees, investigators and contractors. Also, this feature allows you to assign a rating to each. In addition, the online tool allows you to store a copy of the license for each investigator and get an alert when it is time to renew.

Reminders and Notifications

Running an investigation agency involves much more than just performing investigations. Owners have to manage operational tasks, delegate work to employees, perform administrative work and more. CROSStrax allows you to create task lists and assignments. This gives you a central location to store your to-do lists and keep on top of what needs to be done.

Case Assignment

One of the most useful features of the program is the case assignment feature. Once a new case is entered into the system, managers receive an alert that it is ready to be assigned.

This feature has a geographic proximity assignment function, which suggests the investigator who is located within a nearby area. This is an extremely useful feature if you’re running a nationwide or regional investigation agency.

Then, managers can review the suggestion and easily assign the case to one or more investigators with a single click. Once the case is assigned, all of the investigator’s information is automatically populated within the case file.

Case Notes

Investigation team members can enter case notes using their computer or via the Android or iPhone mobile app. In addition to storing notes, you can also attach files such as reference documents or images. When someone from the investigative team enters information, their name and the date/time are attached to the message. The workflow for the notes can be setup so the notes are immediately available, or they can be held for approval by a manager. The published notes are displayed in chronological order.

Case History

The case management system helps you document every step of your investigation. A date and time stamp is added to everything that gets entered into the system. This allows everyone on the team to see the full history of the case at anytime. You can see when a document was uploaded, when a note was made, when something was changed, etc. This allows you to generate court-ready reports at any time.

Reporting Features

You can use CROSStrax to generate reports on key metrics, sales and revenue, client information, audit reports and much more. You can export reports as a PDF, or in a format that can be read by Microsoft at Excel and Google Sheets.

Billing and Expense Management

The system has time tracking capabilities to help investigators keep up with their billable hours.

Role Based Access Control

The case management tool uses role-based access controls, which allows access to different areas based on a person’s role. For example, the agency owner or manager would be setup to access everything. Case information might be limited to the owner or manager and the investigators who are working that particular case. The agency accountant might have access to the billing and invoicing system. Whatever the needs of your firm, the system can be customized to work with your organization structure.

Monthly Cost

Following is a general overview of the pricing. Please visit the website for current prices and more detailed information:

  • Entry – $19 per month
  • Essential – $49 per month
  • Executive – $89 per month
  • Elite – $129 per month
  • Enterprise – $199 per month

Additional Resources and Information

CROSSTrax recently acquired PI Direct Link another investigation case management software platform. To learn more about the company, its products and services, and to sign up, visit the website.

Michael Kissiah is the owner of Brandy Lane Publishing, LLC, which owns and operates a small portfolio of websites, including eInvestigator.com. Michael created eInvestigator.com more than 20 years ago after working as a private investigator in the state of Florida. Since that time, he has become an expert at how to find information online and has written over 1000 articles on topics related to the investigation industry. In addition, he is the author of the "Private Investigator Licensing Handbook", available at Amazon.com.

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