Case Management Software for Private Detectives and Law Offices

Case Management Software
Learn how private investigators can leverage case management software to run their business more efficiently.

What is Case Management Software?

The term Case Management Software is the information management and workflow practices, procedures and requirements for managing legal cases, typically associated with the legal, health and investigation fields. As attorneys, law firms, and private investigators compete for clients, they are routinely challenged to deliver services at lower costs with greater efficiency than their competitors.

To meet the challenges, law firms and investigation agencies develop practice-specific processes and utilize contemporary technologies to assist in meeting such challenges. Law and investigative practice management processes and technologies include case management software, time and billing, litigation support, research, communication and collaboration, data mining and modeling, and data security, storage, and record archiving.

Case Management Software

Legal case management software has many different functions that differ by provider. Some of the main functions include:

  • To provide solutions to help investigators use, manage, consolidate, share, and protect information
  • To provide the ability to track and shape the business processes and workflows to move the investigation forward
  • To automate the financial management aspect of the business, including account, billing  and invoicing, reporting, etc.

Because the most useful forms of such software can integrate data from multiple systems, departments, users, and business entities, its use can increase a firm’s competitive advantage.

Case management systems having the capacity to push and pull data to and from the internet, whether within the software itself or within an integrated framework or environment became an industry standard with the advent of the Lexis and Westlaw legal research platforms.

The software solutions are typically marketed to specific segments of the legal, medical and investigation marketplace, with some products designed for small firms and others for large multinational firms, and a few claiming to be scalable to all size firms.

Recommended Solutions

Private investigators may use such programs to help organize and coordinate case information, client information, billing and invoicing information and other details related to an investigation.  Most legal software solutions used by law firms and legal practices can also be leveraged by private investigators.

Following are some of the leading case management software packages and solutions for your investigation agency, law firm or private practice:

Amicus Attorney

With Amicus Attorney, information is integrated into a single, lawyer-friendly system so you can organize your practice, capture more billable time and eliminate duplicate effort. From calendaring to contacts, time tracking to drafting documents, phone calls to e-mail, Amicus Attorney brings everything together.  Amicus Accounting and Amicus Small Firm have been added to the Amicus family of sophisticated technology tools for legal professionals. Amicus Accounting is an easy-to-use and comprehensive time, billing and accounting application developed specifically for law firms. Amicus Small Firm gives solo practitioners and small firms practice management and legal accounting, all in one feature-rich package.

Encase Forensic Analysis – Encase Forensic is designed to help investigation agencies conduct more efficient investigations. The product features an easy to use interface, powerful processing, comprehensive search functionality, automated external review, integrated investigation workflows and many flexible reporting options.

LawBase by Synaptec Software – LawBase is the next generation of legal file management software. It combines more than 25 years of experience with the latest industry developments to create the most adaptable, intuitive legal file management product on the market today. With interfaces to products such as Microsoft Outlook, Summation, Interwoven, Hummingbrd, WorldDox, Elite, Omega, Juris and others, it creates a centralized information hub. Today, you have the need to share information with your clients and LawBase allows you to have information accessible via the Internet. LawBase provides technology that “thinks the way that you do.”

Legal Files Case Management Software – Legal Files  is used by thousands of legal professionals in leading law firms, corporate and government legal departments, services clinics, insurance companies and universities throughout the world to store legal file information and track workflow. Legal Files Software offers “Legal Files” and MyLegalFiles, a web based system.

PCLaw Case Management Software from Lexis Nexis A dependable, industry-leading solution from LexisNexis. Features: Since 1982 over 30,000 law firms have depended on PCLaw for integrated time billing, accounting and practice management. PCLaw also includes check writing, trust accounting and general ledger providing firms with all the features they need in one easy to use program. PCLaw has integrated document and email management, document creation and a cash flow planner. PCLaw is designed for firms with up to 10 timekeepers and for larger firms we offer PCLawPro.

P.I. DirectLink – P.I. DirectLink is a system that is is designed specifically for the investigation industry. The system provides case management tools that investigative agencies use to store and share case information, records, records, reports, notes, images and video, and much more.

The Plaintiff Law Office Software -Data Development – Provides legal solutions specifically designed for Plaintiff Firms for 20 years – Case Managing, Document Management, Scheduler/Calendar, Accounting, Interest Allocation, Cost Recovery, Time & Billing. Purchase only the modules you need. Interfaces with QuickBooks, Word, Palm, and more. Output info to Adobe PDF format. Quick and easy access to all client info, related costs, documents, pictures, scanned documents. Automated settlement process, reminders, appointments, merge related data into forms in your word processor, cut checks, print 1099’s.

Prevail Case Management System -The Prevail System is the most user-friendly legal application available. Simplicity is the key for your firm when choosing a system, and Prevail’s automatic document generation & tracking, user-definable process management system, integrated calendar and to-do lists, time & cost tracking, damages & medical specials tracking and hundreds of customizable reports can be accessed with ease.

SCOUT Investigation Management Software – SCOUT was developed in conjunction with leading Investigative Companies to grow your business, increase productivity, and reduce expenses. The browser-based application is straight forward, easy to use, and promotes collaboration between clients, managers, and investigators.

Serve Manager – A software solution for process servers.

Time Matters® 8.0 Case Management -Use Time Matters and exceed client expectations with a complete view of your practice. Time Matters is an integrated practice management software solution. Get dozens of calendar, email and reporting options and all critical info on one screen. Get alerts on client activity across the firm in real-time. Easy to install, affordable support, money-back guarantee.

Trackops -Trackops is a powerful web-based case management application designed to help investigative companies streamline operations, become more productive with less work, and save time and money. Trackops provides powerful tools that, among other things, allow you to stream video, collaborate with investigators, maintain client communication, and manage expense reporting and invoicing. Best of all, Trackops can be accessed by any computer, anywhere, 24/7.

Virtual Case Management (VCM) – VCM offers helpful features such as: evidence collection, communications history, financial management and investigative report functions.

If you know of any other reputable case management software solutions, please leave a comment below.


  1. I’d be interested to see the percentage of increased solve rates for each of these software products. They look like they all bring a little something different to the table, and I’m sure that would influence changes in solve rates, particularly for private investigators.


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