Collection Agency Resources


What is a Collection Agency?

A collection agency is a business that pursues payments on debts owed by individuals or businesses. Most agencies operate as agents of creditors and collect debts for a fee or percentage of the total amount owed.

Many collection agencies, beginning with first-party collection agencies, are often subsidiaries of the original company to which the debt is owed. Third-party agencies are separate companies contracted by a company to collect the debts on their behalf, usually for a fee.

Another growing industry is debt buyers, in which the collections agency purchases the debt at a fraction of its initial value and then attempts to collect it. Each country has its rules and regulations regarding companies that collect financial debts and their practices, which can sometimes be aggressive.

Collection Agency Industry Associations and Foundations

  • American Collectors Association – ACA International (ACA), the Association of Credit and Collection Professionals, is a comprehensive, knowledge-based resource for success in the credit and collection industry. The ACA includes third-party collectors, asset buyers, attorneys, creditors, and vendor affiliates. The association establishes ethical standards and produces various products, services, and publications for the credit and collection industry to businesses, policymakers, and consumers. They offer email newsletters and a magazine to help you get more information.
  • Commercial Collection Agency Association – Provides information on the collector’s code of ethics, profiles, links, free literature, news, and surveys.
  • Consumer Data Industry Association (CDIA) – The CDIA provides helpful industry information and statistical research.
  • Commercial Law League of America – North America’s leading organization of collections, creditors’ rights, and bankruptcy professionals. Legislative news on collections and credit reporting.

Credit Reporting Agencies

Three reporting agencies are considered the “big three” in the industry. They are Equifax, Experian, and TransUnion. Each of the big three reporting agencies provides consumers access to their credit reports and a wide range of other services to consumers and businesses. Visit their website for more information.

Laws & Regulations

The main law that pertains to these areas is the Fair Debt Collection Practices Act. The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

Under the FDCPA, a debt collector regularly collects debts owed to others. This includes collection agencies, lawyers who collect debts regularly, and companies that buy delinquent debts and then try to collect them.


The following are some of the more common acronyms related to this area. As a private detective, it is important to be able to speak the language if you plan to offer these services to your clients.

  • ABA – American Bankers Association
  • ABI – American Bankruptcy Institute
  • CCAA – Commercial Collection Agency Association
  • FDIC – Federal Deposit Insurance Corporation
  • FTC – Federal Trade Commission
  • MBA – Mortgage Bankers Association
  • NFCC – National Federation of Credit Counselors has an extensive array of Collection Agency Books that explain how to start your agency or get a debt collector off your back.

Private Investigators as Debt Collectors

Private investigators sometimes offer collection agency services due to their skip-tracing skills and ability to track down people. Educate yourself on the requirements and state laws if you’re considering providing debt collection services.

Questions and Comments

If you have any questions about this overview or any of the suggested resources, please post a comment below.

Michael Kissiah is the owner of Brandy Lane Publishing, LLC, which owns and operates a small portfolio of websites, including Michael created more than 20 years ago after working as a private investigator in the state of Florida. Since that time, he has become an expert at how to find information online and has written over 1000 articles on topics related to the investigation industry. In addition, he is the author of the "Private Investigator Licensing Handbook", available at


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